Refund Policy

Last updated: policy.last_updated

This Policy applies to purchases that unlock complete custom songs on Yours in Song.

1. Preview before purchase

You may listen to a preview of up to 90 seconds before deciding whether to unlock the complete song. Please review the preview, order details, price, and email address carefully before checkout.

2. Digital-content purchases

Because complete-song access is delivered after confirmed payment, purchases are generally final once access is successfully unlocked. A preference about creative wording, pacing, instrumentation, mood, or style is not by itself grounds for a refund when the delivered song matches the submitted request in substance.

3. Eligible cases

Contact us if you were charged more than once for the same order, charged an amount different from the checkout total, or unable to access the complete song after payment. We will investigate and, when verified, restore access, correct the charge, or issue an appropriate refund. Rights required by applicable law remain unaffected.

4. How to request review

Email with the purchase email, song identifier, transaction reference, and a short description of the problem. Submit the request promptly so the order can be located and reviewed.

5. Refund timing